High volume of customer support tickets overwhelmed the in-house team, leading to slower response times and decreased customer satisfaction.

Challenge:

A Software-as-a-Service (SaaS) provider offering a project management tool for small businesses.

Client:

Onvata assigned a team of virtual assistants trained in the client’s software to handle Tier 1 customer support, manage FAQs, and escalate complex issues to the in-house team.

Onvata assigned a team of virtual assistants trained in the client’s software to handle Tier 1 customer support, manage FAQs, and escalate complex issues to the in-house team. We also implemented AI-driven analytics to track common queries and optimize support resources.

Solutions:

• Decreased response time by 50%
• Increased customer satisfaction scores by 30%
• Reduced in-house support team workload by 60%
• Enhanced customer retention rate by 15%

Results:

Our case studies demonstrate the breadth and versatility of our services across different industries. By partnering with Onvata, you benefit from:

• Tailored Solutions: Customized services to meet your unique business needs.
• Expert Teams: Skilled virtual assistants with expertise across various functions.
• Measurable Results: Proven outcomes that drive business growth and efficiency.

Why Onvata?

Ready to See Results for Your Business?

Explore how Onvata can help your business achieve similar success. Contact us today for a free consultation and learn how our virtual assistant services can be tailored to your specific needs.

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Email: team@onvata.com

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Onvata provides top-tier virtual assistants and management solutions to optimize your business processes. Whether you need administrative support, specialized tasks, or full management, we’re here to help you succeed